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customer survey

Our company strive to deliver testing work and reporting of high quality and accuracy to comply to our Customers' needs. 

According to our Quality Procedure, Clients are welcome to visit our facilities and witnessing the performance of tests but access should not conflict with rules of confidentiality regarding other customers or with safety. 

Customer Survey

We appreciate feedback from our Customers to improve  our quality system.  Any negative feedback will be resolved, if necessary,  with a Corrective Action process and may include Route Cause Analyses or other forms of investigation to prevent similar incidents.

Please complete the online Customer Survey below:
Overall level of satisfaction:
 
Company:   Date:
 
1. What is your overall level of satisfaction with our laboratory services?
  Very pleased        Pleased         Adequate        Dissatisfied        Strongly dissatisfied
 
2. Will you use our service again?
  Yes                      Maybe                    No
 
3. Did you receive value for the fees charged?
  Yes                     Maybe               No
 

Please select the number that best represents your feelings. The first set of numbers relate to your expectations, the second to how we performed.

 
5=very important 5=always
1=unimportant 1=never
  Your Expectation Our Performance
     
4.   Obtaining prices and quotes is easy
  1      2      3      4      5   
  1      2      3      4      5   
5.   Employees respond in a timely manner
  1      2      3      4      5   
  1      2      3      4      5   
6.   Submitting samples is easy and convenient
  1      2      3      4      5   
  1      2      3      4      5   
7.   Employees are courteous
  1      2      3      4      5   
  1      2      3      4      5   
8.   Agreed turnaround time is met
  1      2      3      4      5   
  1      2      3      4      5   
9.   Report delivery meets my needs
  1      2      3      4      5   
  1      2      3      4      5   
10. Reports are easy to understand
  1      2      3      4      5   
  1      2      3      4      5   
11. Invoices are easy to understand
  1      2      3      4      5   
  1      2      3      4      5   
12. Payment procedures are easy and convenient
  1      2      3      4      5   
  1      2      3      4      5   
 


What can we do to serve you better?

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